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AI Adoption Is a UX Problem

20 April 2025 · 37 views · 0 likes · 0 reposts · 151 blog views

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It’s not the tech that’s holding AI back - it’s the user experience. Nan Yu from Linear said it best: “AI adoption is a UX problem.” It’s easy to get caught up in the excitement of AI capabilities, but if people can’t actually use it easily - or don’t know where to start - it’s not going to matter. The tech could be brilliant, but if the interface feels clunky or intimidating, people won’t use it.

In my previous blog post about patterns, I mentioned how knowledge itself is really just patterns. The same goes for UX – it’s a set of design patterns we learn, reuse, and recognize. We're not fully there yet in training models to understand UX, but I think it’s coming. UX has structure. And structure can be learned. If models can be trained to spot and recreate language, music, or code patterns, why not UX flows too?

AI Adoption Is a UX Problem

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