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Optimizing for Different Risk Levels in Automation

5 September 2026 · 24 views · 0 likes · 0 reposts · 98 blog views

automation consulting productivity risk

Not so long ago, I had an interesting discussion with a customer.

We were both looking at the exact same process in his company, but:

The customer saw that the process is flexible, it was built a long time ago, and he fully trusts it. The system works and delivers results for him.

I saw a dependency on a specific person who’s been working there for a long time. And once he leaves the company, it could become a big problem. I also noticed that the information is spread across WhatsApp, emails, and employees’ memories.

Neither view was wrong, but... if you look closer, we were “optimizing” for different risk levels.

I think this happens a lot in consulting and automation—before you can improve a process or system, you first need to figure out what the customer is protecting.

What looks like chaos from the outside is control from the inside.

Optimizing for Different Risk Levels in Automation

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